Frequently asked questions
The perfume, the bottle, the house, your orders. A precise answer to every question.
The perfume10
Are your fragrances unisex?
We don't label our perfumes by gender. Every fragrance in the collection is designed to be worn by anyone. Skin chemistry, not gender, determines how a scent expresses itself. The same formula can read completely differently on two people, and that's the point.
How long do your perfumes last?
With 20%+ concentration (Extrait de Parfum), our fragrances typically project for 4–8 hours and leave a skin scent for 10–14 hours. Longevity varies by formula. Some compositions are designed to stay close, others to radiate. Skin type, hydration, and temperature all play a role. Apply on well-moisturised skin for maximum hold.
Why does it smell different on me than on the paper strip?
Paper is neutral. Your skin is not. Your body chemistry (pH, microbiome, hydration, diet) reacts with the fragrance molecules and creates something unique. That's why we always recommend testing on skin before deciding. The strip gives you the architecture. Your skin gives it life.
What's the exact concentration?
Over 20% concentrate. Extrait de Parfum. We don't dilute our ideas. The alcohol content sits at 78% vol., enough to carry the scent without watering down the raw materials. No water, no fillers: just what's needed to hold the structure.
Do you macerate your perfumes?
Yes. Every batch is aged for up to 6 months on some creations. We don't fast-track anything. No aggressive filtration. We let the structure build slowly, until the formula gains depth and coherence. We also use a proprietary ultrasonic VIBRAGE process that refines molecular integration, developed specifically for our house.
Natural vs synthetic: what's your position?
We use both, deliberately and without ideology. Natural materials bring texture and irregularity you can't manufacture. Synthetics bring the precision that holds a composition together. We work with absolutes, concretes, resinoids, CO₂ extracts, captive molecules, and reconstitutions. Every ingredient earns its place. What matters is quality, not origin.
Do your perfumes contain allergens?
Yes. We comply with IFRA standards applicable at the time of production, but we don't make "clean" perfume. Our role is not to strip scent of its power to satisfy a marketing trend. That said, every ingredient is disclosed on the product page and packaging, so you can make informed choices.
Why are your perfumes sometimes colored?
Color is intentional. Each formula is tinted to match its olfactory identity, not left to chance. We use both natural extracts (like saffron or iris) and cosmetic-grade colorants to achieve the exact shade we envision. The color you see in the bottle is part of the creative direction.
Can I layer your fragrances?
You can, but we'd suggest getting to know each fragrance on its own first. Every formula was designed as a complete composition. Layering can enhance certain facets, but it can also muddy them. If you want to experiment: Insuline Safrine pairs well with Doppel Däncers for a gourmand-iris tension. Simili Mirage layers well under Gravitas Capitale.
How should I store my perfume?
Away from direct sunlight, away from heat, away from humidity. A drawer, a closet, a shelf that doesn't catch the sun. All fine. Borosilicate glass protects better than standard glass, but the formula will still degrade if exposed to UV over time. Don't keep it in the bathroom. Don't leave it on a windowsill. Treat it like wine.
The bottle04
Why borosilicate glass?
Borosilicate is laboratory-grade glass, the same material used in beakers and scientific instruments. It resists thermal shock, won't react chemically with the formula, and reads optically clearer than standard glass. Each bottle is individually hand-blown. Heavier and pricier than it needs to be, functionally speaking. But we didn't start this house to cut corners.
What's the magnetic cap?
The cap uses N52 neodymium magnets, the strongest commercially available. It snaps shut with a satisfying click and stays perfectly aligned. No threading, no twisting, no cap rattling in your bag. It's a small detail, but it changes the ritual entirely.
Why 50ml and 90ml?
The bottle's proportions are driven by the hand. Making a 90ml bottle larger would mean a diameter too wide to hold comfortably. The 50ml is built for daily carry or travel. The 90ml is your home bottle. Both use the same hand-blown glass, same magnetic cap, same formula.
Are your bottles recyclable?
Our hand-blown borosilicate glass is fully recyclable through standard glass channels. The wood cap can be composted or recycled with wood waste. We're working on a refill program. It's not ready yet, but it's coming.
The house05
What does PREMIEREPEAU mean?
Première Peau translates to First Skin in French. It refers to the idea that fragrance is the closest layer to your identity. Invisible, intimate, and inseparable from who you are. Not a decoration. Not an accessory. A signature that lives on your skin.
Who makes your perfumes?
Four independent perfumers, each working with their own house: Claire Liégent (Takasago), Grégoire Balleydier (dsm-firmenich), Ugo Charron (Mane), and Florian Gallo (dsm-firmenich). They were given full creative freedom. No brief, no focus group, no market-driven constraints. The result: seven fragrances that could not have been made any other way.
Why are you so expensive?
Short answer: by the time a small house pays for high-grade oil, a fragrance developed over months (not weeks), hand-blown glass, French manufacturing, and fair wages, the margin is thinner than you'd expect.
Longer answer: Our concentrate load (20%+) alone costs 3–5× what mainstream houses use. Each bottle is individually mouth-blown. Every formula is macerated for up to 6 months. There are no celebrity endorsements, no billion-dollar ad campaigns. What you pay for is what's inside the bottle and the craft behind it. A comparable concentration from a large house would cost significantly more.
Do you test on animals?
No. PREMIEREPEAU does not test on animals, and neither do our suppliers. All our fragrances are cruelty-free. We comply with EU Regulation 1223/2009, which has banned animal testing for cosmetics since 2013.
Do you have physical stores?
Not yet. We operate from our studio in Deauville. For private appointments or press inquiries, contact us directly.
Orders & care08
What's the Discovery Set?
Seven fragrances, 2ml each. It's the proper way to meet the collection, on your skin, over several days, in your own environment. After delivery, we email you a voucher for the price of the set, to use on a 50 ml or 90 ml bottle; enter its code at checkout. So if you buy a bottle, the discovery set was effectively a gift.
Where do you ship?
To more than 90 countries, from France. 1–5 business days within France, 5–14 across the EU, 7–14 to the US and Canada, 7–20 to the rest of the world (Standard shipping). Colissimo and Express shipments include full tracking; Standard (Spring) shipments are tracked where the destination carrier provides it. Standard shipping is free to France, the EU, the UK, Switzerland, Norway and Turkey (in some of these countries only on orders under €200); elsewhere the rate depends on destination and basket value (see our Shipping Policy). Check the cart for current offers.
What's your return policy?
30 days from delivery (7 days in the USA) to return any sealed, unopened product for a refund of the product price; outbound shipping fees are not refunded, except where you exercise your 14-day EU right of withdrawal, in which case we refund the standard delivery cost of your order. Opened or used perfume cannot be returned, unless it is defective or damaged: in that case, contact us within 7 days of delivery with photos of the product and the parcel (see our Shipping Policy).
How do I contact customer service?
Email contact@premierepeau.com or call +33 1 88 24 41 62. We respond in French and English. We reply within 24 hours on business days (48 hours at peak periods); formal claims receive a written answer within 14 business days at most. No chatbot, no ticketing maze — a real person reads every message.
Do you offer prepaid return labels?
No. You arrange and pay for the return shipping, except for verified damage or defect claims, where we cover return shipping, and send the parcel with tracking; we do not send a prepaid return label. Contact us to initiate the return, and we'll send you the return instructions by email.
What happens if my order arrives damaged?
Contact us within 7 days of delivery with photos of the product and the parcel or label; the full requirements are in our Shipping Policy. Once your claim is validated, we replace or refund the item. Orders are packed in a rigid box designed to protect the borosilicate glass bottle during transit.
Are duties and taxes included in the price?
Within the EU, all prices include VAT. For international orders, we ship DAP (Delivered at Place) — duties and local taxes may apply at import and are the responsibility of the recipient.
Can I change or cancel my order after placing it?
Contact us as soon as possible. If the order hasn't shipped yet, we can modify or cancel it. Once shipped, we can't intercept the parcel, but you can return it under our standard return policy.
United States03
Can you refuse my order?
Yes. Every US order goes through fraud screening. We decline or cancel orders from customers with a history of repeated chargebacks, and orders that our payment screening rates as high risk. If we cancel an order, you are refunded in full and nothing ships.
Who pays US duties and import taxes?
You do. We ship to the United States DAP (Delivered at Place): our prices do not include US duties, import taxes or carrier clearance fees. If any apply, the carrier collects them from you on delivery.
What happens if an exchange with client care turns abusive?
Our client care team is made of real people. Insults, threats or harassment end the conversation immediately, and we stop doing business with the account: orders that have not shipped are cancelled and refunded, and new orders are declined.