Premiere Peau - Terms of Service

(effective 7 March 2026 - supersedes all prior versions)

INTRODUCTION

Welcome to Premiere Peau. The terms "we", "us", "our" and "Premiere Peau" refer to SAS DAT, trading as Premiere Peau, registered in France, operating this online store and all related content, features, tools, products and services (the "Services"). The terms "you", "your" and "customer" refer to the person accessing or using the Services.

Premiere Peau is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with, browsing, or placing an order through our Services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, our Shipping, Delivery & Claims Policy, and our Refund Policy (collectively, the "Policies"). If you do not agree to any of these Policies, you must not use or access our Services and must not place any order.

These Terms of Service constitute a legally binding agreement between you and Premiere Peau. We reserve the right to update or modify these Terms at any time without prior notice. The version in effect at the time of your order governs that transaction. Continued use of the Services after any modification constitutes acceptance of the revised Terms.

GOOD FAITH AND CONDUCT OBLIGATION

By placing an order, you expressly agree to engage with Premiere Peau, its employees, makers, partners, and collaborators in good faith and with mutual respect throughout and after the commercial relationship. This obligation includes, but is not limited to:

• Refraining from abusive, harassing, threatening, intimidating, coercive, or hostile conduct toward Premiere Peau, its brand, its personnel, its partners, or its makers, whether in private communications, on social media, in reviews, in public forums, or through any other medium;
• Refraining from publishing or disseminating false, misleading, defamatory, or maliciously disparaging statements about Premiere Peau, its products, its personnel, or its business practices;
• Refraining from using threats of negative reviews, social media campaigns, chargeback filings, regulatory complaints, or third-party pressure as leverage to obtain concessions, refunds, or outcomes outside the scope of our stated policies;
• Engaging constructively and in good faith through the designated customer service channel (contact@premierepeau.com) before escalating any dispute externally.

Breach of this good faith obligation constitutes a material breach of these Terms of Service and entitles Premiere Peau, at its sole discretion, to: refuse or cancel current and future orders, terminate the customer's account, decline further communication, preserve all related records for legal purposes, and pursue all remedies available under applicable law, including claims for damages caused by defamatory, harassing, or tortious conduct.

Clarification: This clause does not restrict your right to leave honest reviews reflecting your genuine experience, to file legitimate complaints with consumer protection authorities, to exercise any non-waivable rights under applicable consumer law, or to seek legal remedies through proper judicial channels. It applies solely to conduct that is abusive, harassing, threatening, defamatory, made in bad faith, or intended to coerce outcomes through intimidation rather than legitimate dispute resolution.

SECTION 1 - NATURE OF PRODUCTS - PERFUME & COSMETICS

Premiere Peau sells extrait de parfum (concentrated perfume) and related cosmetic products. These are personal care and hygiene products. By placing an order, you acknowledge and accept the following:

• Opened, used, tested, sprayed, or partially consumed products cannot be returned, exchanged, or refunded under any circumstances, in accordance with Article L221-28 of the French Consumer Code and EU Directive 2011/83/EU, Article 16(e), which exempts sealed goods unsuitable for return due to health protection or hygiene reasons once unsealed by the consumer.
• Fragrance is subjective. "I do not like the scent," "the fragrance does not smell as expected," "this is not what I imagined," "the scent changed on my skin," "the longevity is not what I expected," or any variation of personal preference, olfactory perception, or subjective experience does not constitute a defect, damage, misdescription, or grounds for return, refund, exchange, or chargeback. You are purchasing a specific formula, not an expectation or a guaranteed sensory outcome.
• All product descriptions, ingredients, and concentration levels (extrait de parfum) are accurately stated on the product page. A product that matches its description is not "not as described."
• Discovery Sets exist specifically so that customers can sample fragrances before committing to full-size bottles. We strongly recommend purchasing a Discovery Set first. Purchasing a full-size bottle without prior sampling is done at your own risk regarding scent preference.
• Colour variations in packaging, bottle tint, or label finish between batches do not constitute defects and are inherent to artisanal production.

SECTION 2 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, or that you have the consent of a legal guardian. You must be at least 16 years old to use the Services.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person. You must notify us immediately of any unauthorized use of your account.

SECTION 3 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products in our online store. However, colours, textures, or product appearance may differ from how they appear on your screen due to device type, display calibration, and settings. We do not warrant that the appearance of any product will match your screen representation exactly.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. We may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

Product availability displayed on the Services is indicative and not guaranteed. In the event of stock discrepancies, we will notify you and offer a full refund for the unavailable item.

SECTION 4 - ORDERS AND ACCEPTANCE

When you place an order, you are making an offer to purchase. Premiere Peau reserves the right to accept or decline any order, in whole or in part, for any reason at its sole discretion. Your order is not accepted until Premiere Peau confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting. Once an order is accepted and processing has begun, Premiere Peau may be unable to accommodate cancellation or modification requests.

In the event that we do not accept, modify, or cancel an order, we will attempt to notify you using the contact information provided at checkout.

We reserve the right to limit or cancel quantities purchased per person, per household, or per order. Orders that appear to be placed by dealers, resellers, or distributors may be cancelled without notice.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy and our Shipping, Delivery & Claims Policy, the terms of which are incorporated herein by reference.

You represent and warrant that your purchases are for your own personal use and not for commercial resale, distribution, or export.

SECTION 5 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as confirmed in your order confirmation email.

Unless otherwise expressly stated at checkout, posted prices do not include: taxes, VAT, shipping costs, handling fees, customs duties, import charges, brokerage fees, or any other charges imposed by authorities in the destination country. All such charges are the sole responsibility of the customer.

Prices in our online store may differ from prices offered in physical stores, pop-up events, or third-party retailers. Promotions offered on the Services may be subject to additional terms. If there is a conflict between promotion terms and these Terms, the promotion terms will govern for the duration of the promotion.

All prices are displayed in the currency selected on the store. Currency conversions are indicative only. Your bank or payment provider may apply its own exchange rate and fees, which are outside our control and responsibility.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorized to use such payment method; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay all charges at the posted prices, including all applicable taxes and shipping charges.

SECTION 6 - SHIPPING, DELIVERY AND RISK OF LOSS

All shipments are made under DAP (Delivered At Place) Incoterms 2020. This means Premiere Peau is responsible for the goods until they arrive at the delivery address. Once goods are delivered (or deemed delivered per carrier confirmation, including delivery to a neighbour, concierge, building reception, parcel locker, or safe place as designated by the carrier or by you), risk of loss transfers to you.

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, force majeure, or events outside our control.

Full shipping rates, carrier details, delivery timeframes, customs responsibilities, damage claim procedures, return address, chargeback policies, and all related terms are set out in our Shipping, Delivery & Claims Policy, which is incorporated herein by reference and constitutes a binding part of these Terms. By placing an order, you expressly accept all terms of the Shipping, Delivery & Claims Policy.

You are solely responsible for providing a complete and accurate delivery address. We are not responsible for non-delivery, misdelivery, or delays caused by incorrect, incomplete, or outdated address information. Re-shipment costs for address errors are borne entirely by the customer.

SECTION 7 - RETURNS, REFUNDS AND HYGIENE EXEMPTION

Returns and refunds are governed by our Refund Policy and our Shipping, Delivery & Claims Policy, both incorporated herein by reference.

Key terms (summary - the full policies prevail in case of conflict):

• Sealed perfume and cosmetic products that have been opened, tested, sprayed, or used in any way are not eligible for return or refund, pursuant to Article L221-28 of the French Consumer Code and EU Directive 2011/83/EU, Article 16(e) (hygiene exemption).
• For EU customers: the 14-day right of withdrawal under the Consumer Rights Directive applies only to sealed, unopened products returned in original condition. The right of withdrawal does not apply to opened hygiene products.
• Personal preference (scent, longevity, sillage, projection, dry-down) is never grounds for return or refund.
• Damage claims require: (1) photograph of the parcel label, (2) photograph of the damage, (3) signed written statement describing the issue, and (4) copy of government-issued photo ID. All four items are mandatory. Claims missing any item will not be processed.
• A non-refundable return-logistics fee of 55 EUR applies to all authorized returns to cover reverse shipping, inspection, re-processing, and re-stocking.
• Maximum one claim per order. All claims must be submitted within 30 calendar days of delivery.

SECTION 8 - CHARGEBACKS AND PAYMENT DISPUTES

Premiere Peau systematically contests every chargeback and payment dispute. We maintain comprehensive evidence records for all transactions and shipments. Filing a chargeback instead of contacting customer service is not an alternative dispute resolution method and may have consequences for you.

For every chargeback or dispute filed, we will submit to the payment processor or card network:

• Proof of delivery (carrier tracking confirmation with GPS/timestamp where available)
• Proof of acceptance of these Terms of Service, Shipping Policy, and Refund Policy at checkout
• Complete order and payment records
• IP address, device fingerprint, and geolocation data at time of purchase
• All customer communications (emails, contact form submissions, social media messages)
• Product description accuracy evidence (product page screenshots, ingredient lists)
• Evidence of the hygiene exemption under applicable law
• Prior transaction history and pattern analysis

Consequences of filing a chargeback may include: permanent account suspension, placement on fraud prevention databases shared across merchants, refusal of future orders, reporting to fraud detection networks, and pursuit of all legal remedies available under applicable law, including recovery of the chargeback amount, dispute fees, administrative costs, and legal expenses.

If you have a legitimate concern about your order, contact us at contact@premierepeau.com. We will work to resolve the issue. Filing a chargeback without first contacting us may be treated as friendly fraud.

SECTION 9 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, product names, fragrance names, text, displays, images, graphics, product reviews, video, audio, packaging designs, bottle designs, and the design, selection, and arrangement thereof, are owned by Premiere Peau, its affiliates, or its licensors and are protected by French, EU, and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

Premiere Peau's names, logos, product names, fragrance names, designs, and slogans are trademarks of Premiere Peau or its affiliates. You must not use such trademarks without prior written permission. Unauthorized use may constitute a violation of intellectual property laws and will be pursued.

Shopify's name, logo, and related marks are trademarks of Shopify Inc. All other names, logos, and marks on the Services are the trademarks of their respective owners.

SECTION 10 - OPTIONAL TOOLS AND THIRD-PARTY LINKS

You may be provided with access to tools or links to websites offered by third parties as part of the Services, which we neither monitor nor have any control over. You acknowledge and agree that we provide access to such tools and links "as is" and "as available" without any warranties. We shall have no liability arising from your use of optional third-party tools or your access to third-party websites.

If you decide to access third-party sites or use third-party tools, you do so at your own risk. Please review the third party's terms and privacy policies before engaging in any transaction.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

Premiere Peau is powered by Shopify, which enables us to provide the Services. However, all sales and purchases made through our store are made directly with Premiere Peau. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Premiere Peau, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Premiere Peau.

SECTION 12 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, available at premierepeau.com/policies/privacy-policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with service providers located in countries other than your country of residence. Review our Privacy Policy for full details.

SECTION 13 - FEEDBACK AND USER CONTENT

If you submit, upload, post, or otherwise transmit any ideas, suggestions, feedback, reviews, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free, irrevocable license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentives received in connection with your Feedback; and (iii) your Feedback complies with these Terms and all applicable laws.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, misleading, defamatory, or otherwise objectionable or in violation of these Terms.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights, and will not contain unlawful, abusive, or obscene content, or any malware.

SECTION 14 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

• (a) for any unlawful or malicious purpose;
• (b) to violate any international, national, EU, federal, provincial, state, or local regulations, rules, or laws;
• (c) to infringe upon or violate our intellectual property rights or those of others;
• (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or threaten any of our employees, makers, partners, contractors, or any other person;
• (e) to transmit false or misleading information;
• (f) to purchase products for commercial resale, distribution, or export without prior written authorization;
• (g) to transmit advertising, spam, chain letters, or any unsolicited material;
• (h) to impersonate any person or entity;
• (i) to upload or transmit viruses or malicious code;
• (j) to collect or track personal information of others;
• (k) to spider, crawl, scrape, or otherwise extract data from the Services;
• (l) to interfere with or circumvent any security features of the Services;
• (m) to use the Services for any purpose that could damage, disable, or impair the Services; or
• (n) to engage in any conduct that restricts or inhibits anyone's use of the Services.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information on the Services except as required by law.

SECTION 16 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at any time, in our sole discretion, without notice. You will remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Nature of Products, Good Faith and Conduct Obligation, Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Chargebacks, Coordinated Campaigns and Sustained Attacks, Physical Threats and Intimidation, Abuse and Fraud Prevention, Severability, Governing Law, and any other provisions that by their nature should survive termination.

SECTION 17 - DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, OR QUIET ENJOYMENT.

We do not warrant that: (i) the Services will meet your requirements; (ii) the Services will be uninterrupted, timely, secure, or error-free; (iii) the results obtained from use of the Services will be accurate or reliable; (iv) the quality of any products, services, information, or other material obtained through the Services will meet your expectations; or (v) any errors in the Services will be corrected.

We do not guarantee any specific result from use of the Services. Your use of the Services and any products purchased through the Services is at your sole risk.

No advice or information, whether oral or written, obtained from us or through the Services shall create any warranty not expressly stated herein.

SECTION 18 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PREMIERE PEAU, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• (i) your use of or inability to use the Services;
• (ii) any products purchased through the Services;
• (iii) any conduct or content of any third party on the Services;
• (iv) unauthorized access to or alteration of your transmissions or data;
• (v) shipping delays, customs delays, carrier errors, or loss in transit;
• (vi) fragrance perception, scent experience, or any subjective assessment of product quality;
• (vii) import duties, taxes, customs fees, or brokerage charges assessed by your country; or
• (viii) any other matter relating to the Services.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES OR ANY PRODUCT EXCEED THE AMOUNT YOU ACTUALLY PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Premiere Peau, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors from and against any and all claims, demands, actions, damages, losses, costs, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• (a) your use of the Services or any product purchased through the Services;
• (b) your violation of these Terms or any applicable law;
• (c) your violation of any rights of a third party;
• (d) any chargeback or payment dispute filed by you or on your behalf;
• (e) any false, misleading, or defamatory statement made by you regarding Premiere Peau, its products, employees, makers, or partners; or
• (f) your failure to comply with customs, import, or tax obligations in your country.

SECTION 20 - FORCE MAJEURE

Premiere Peau shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government actions or sanctions, embargoes, strikes, labour disputes, carrier failures, postal disruptions, airport or port congestion, customs delays, power failures, internet outages, cyber-attacks, or any other event of force majeure.

In such events, our obligations shall be suspended for the duration of the force majeure event. If the event continues for more than 60 days, either party may terminate the affected order(s), and Premiere Peau will refund the purchase price of undelivered products.

SECTION 21 - COMMUNICATION AND CUSTOMER SERVICE

The sole and exclusive channel for customer service is email: contact@premierepeau.com. We do not provide support via social media direct messages, comments, phone, live chat, or any other channel. Messages sent through non-designated channels may not receive a response.

A "complete request" must include: (i) order number, (ii) the email used at checkout, (iii) the shipping name and address as entered at checkout, and (iv) a brief description of the issue in one consolidated message. Incomplete requests may be delayed or returned for completion.

We aim to respond within fourteen (14) business days (CET/CEST; excluding weekends and French public holidays) from receipt of a complete request. Response times may vary during peak periods.

By placing an order, you consent to receive transactional communications from us by email (order confirmations, shipping notifications, and similar operational messages).

UNITED STATES - LIMITED CARE

Premiere Peau does not provide expedited, real-time, or on-demand customer support for inquiries originating from the United States (including "immediate response" expectations, live chat guarantees, or phone support). All service requests are handled in the order received. We aim to respond within fourteen (14) business days (CET/CEST; excluding weekends and French public holidays) from receipt of a complete request.

If you do not provide complete information, the request may be delayed or closed without resolution until the required information is provided.

UNITED STATES - NO-RESPONSE POLICY / RESTRICTIONS

Premiere Peau is committed to respectful communication. We will assist with legitimate order and product inquiries. However, we may decline to engage with communications that are abusive, harassing, threatening, discriminatory, coercive, manipulative, or otherwise inappropriate. Messages that fall into any of the categories below may not receive a response, and we may limit communication to a single channel, require communications to be in writing only, require a single consolidated message, provide only minimal operational replies (e.g., resend tracking), or cease engagement entirely.

For the avoidance of doubt, the following non-exhaustive examples may be treated as abusive, harassing, threatening, or otherwise inappropriate:

1) ABUSIVE LANGUAGE / PERSONAL ATTACKS / DISCRIMINATION

• Insults, slurs, name-calling, degrading or humiliating statements directed at any person (including our team, partners, contractors, makers, or other customers).
• Profanity directed at an individual; aggressive profanity used to intimidate; repeated vulgarity after being asked to remain civil.
• Statements attacking someone's character, appearance, intelligence, mental health, identity, religion, nationality, disability status, sexual orientation, gender identity, or other protected characteristics.
• Any hateful, discriminatory, or dehumanizing content, including jokes or "just asking questions" framed as harassment.

2) HARASSMENT / TARGETED INSISTENCE / MULTI-CHANNEL PRESSURE

• Repeated messages sent at high frequency, across multiple channels (email, contact forms, social DMs, comments, tagging, reviews), especially where the purpose appears to be to overwhelm, intimidate, or force an outcome rather than obtain support.
• Re-contacting the business after being told communication will occur only through a designated channel, or repeatedly bypassing support procedures.
• Tagging, mentioning, or mobilizing others to pressure Premiere Peau or its personnel (including "pile-ons," coordinated comments, or encouraging third parties to contact us).
• Attempts to contact individual employees, makers, family members, or non-customer-facing staff privately.
• Publishing our internal communications as "pressure content" or repeatedly reposting the same allegation after being answered.

3) THREATS / COERCION / "DO X OR ELSE" / SETTLEMENT-BY-HARASSMENT

• Any threat of violence, self-harm, property damage, "I will ruin you," "I will destroy your brand," or comparable language intended to intimidate or coerce.
• Threats to contact (or actual contact with) our retailers, distributors, partners, vendors, landlords, banks, payment processors, insurers, regulators, journalists, influencers, or other third parties for the purpose of causing disruption or forcing a specific result, especially where demands are framed as "do X or I keep escalating."
• Demands for money, free products, replacements, or concessions framed as the price of stopping attacks, posts, reviews, partner outreach, or reporting activity.
• Any attempt to use public accusations, negative reviews, or "call-out" campaigns as leverage (including "refund me or I keep posting/contacting your stockists").
• Any attempt to impose your own deadlines ("answer in 1 hour or else") as leverage.

4) DEFAMATION / FALSE STATEMENTS PRESENTED AS FACT / FABRICATION

• Publishing, repeating, or sending allegations presented as fact that are false and damaging (e.g., claims of fraud, criminality, "scam," unsafe products, discriminatory conduct, or illegal business practices) without a good-faith factual basis.
• Misrepresenting private communications or selectively quoting to create a misleading impression.
• Impersonation, fabricated screenshots, altered images, deepfakes, or knowingly false narratives.
• Accusations targeted at individuals (e.g., staff, makers, partners) rather than the transaction.

5) DOXXING / PRIVACY VIOLATIONS / UNLAWFUL OR INTRUSIVE DEMANDS

• Sharing or threatening to share personal data (addresses, phone numbers, private emails), or encouraging others to locate, contact, or confront individuals.
• Demands for confidential business information, internal documents, supplier identities, employee details, internal costs/margins, or non-public operational data.
• Attempts to obtain personal data about our staff, partners, makers, or other customers.
• Attempting to record calls or messages unlawfully or to "bait" staff into statements for publication.

6) SPAM / PLATFORM ABUSE / MANIPULATION / REVIEW WEAPONIZATION

• Repeated submission of the same claim after a final answer has been provided, or sending materially identical messages from multiple accounts.
• Review manipulation, sockpuppet accounts, coordinated review bombing, or instructing others to post reviews/complaints.
• False reports to platforms framed as leverage ("I'll keep reporting you unless...").
• Using chargebacks as a threat ("refund or I'll chargeback"), or filing chargebacks while simultaneously demanding service through harassment.

7) ORDER-STATUS "APOCALYPSE" SCENARIOS (INTERNATIONAL SHIPPING REALITIES)

Because international shipments involve multiple carriers, handoffs, and customs procedures, the following scenarios are common and do not, by themselves, indicate wrongdoing:

• Tracking delays, missed scans, or "label created" periods while parcels enter carrier networks.
• Carrier handoffs (postal/last-mile) and limited scan visibility in transit.
• Customs holds, inspections, or clearance delays.
• Address issues (incomplete/incorrect address; apartment/unit formatting; refused/undeliverable parcels).
• "Delivered" scans without receipt (misdelivery, theft, building reception/locker issues, neighbour receipt).
• Weather or force majeure interruptions, peak-season backlogs, airport/cargo congestion.

In these scenarios, we may provide logistics-only responses (tracking, carrier trace steps, or documentation needed for a claim) and we may require you to cooperate with reasonable carrier procedures (e.g., delivery confirmation, local depot inquiry, or filing a missing mail report where applicable). Abusive escalation does not accelerate outcomes and may result in no response.

WHAT HAPPENS IF COMMUNICATIONS CROSS THE LINE?

When messages contain any behaviour described above, Premiere Peau may, at its discretion:

• Decline to respond or end the exchange.
• Restrict communication to one channel (e.g., email only) and/or require a single consolidated message.
• Provide only minimal operational replies (e.g., resend tracking) and decline all other engagement.
• Block or mute accounts on social platforms and/or report conduct through platform channels.
• Preserve records for documentation purposes and, where appropriate, refer the matter to legal counsel or relevant authorities.

This policy does not waive any rights or remedies available to Premiere Peau under applicable law, and nothing in this policy limits any non-waivable rights you may have under applicable consumer law.

PRESERVATION FOR DOCUMENTATION PURPOSES (LITIGATION HOLD)

Premiere Peau may preserve and document communications that are abusive, harassing, threatening, or otherwise inappropriate, including (where available): message content, dates/times, account identifiers, linked content, screenshots, URLs, and any related correspondence referencing Premiere Peau or its personnel and partners. Preservation may occur for legitimate purposes such as:

• protecting staff, makers, and collaborators,
• maintaining accurate business records,
• enforcing our policies,
• responding to payment disputes/chargebacks, platform complaints, or third-party inquiries, and
• pursuing or defending legal claims where appropriate.

To be clear: deleting or editing content after notice may not remove it from the record, as copies may already be retained in backups, logs, screenshots, or third-party systems.

SECTION 22 - COORDINATED CAMPAIGNS AND SUSTAINED ATTACKS

By placing an order, you agree not to initiate, participate in, fund, encourage, or otherwise contribute to any coordinated campaign, sustained attack, or organized effort intended to damage, discredit, destabilize, or disrupt Premiere Peau, its brand, its reputation, its operations, its commercial relationships, or its personnel.

Without limitation, the following conduct constitutes a material breach of these Terms and may give rise to civil and criminal liability:

• Sustained defamation campaigns: Repeatedly publishing, posting, or disseminating false, misleading, or maliciously exaggerated statements about Premiere Peau across multiple platforms, forums, social media accounts, review sites, or media outlets, whether over days, weeks, or months;
• Third-party mobilization: Recruiting, inciting, directing, or incentivizing other individuals to post negative reviews, submit false complaints, contact our business partners (retailers, distributors, suppliers, landlords, banks, payment processors), or otherwise act against Premiere Peau's interests as part of a coordinated effort;
• Business relationship interference: Contacting or threatening to contact Premiere Peau's retailers, wholesale partners, distributors, logistics providers, payment processors, banks, insurers, landlords, or any other commercial partner with the purpose of disrupting, terminating, or damaging those relationships;
• Platform manipulation: Creating multiple accounts, using aliases, or enlisting third parties to file false reports, fake reviews, fraudulent complaints, or bogus chargebacks to overwhelm or damage the brand;
• Media weaponization: Contacting journalists, influencers, bloggers, or content creators with false or misleadingly framed allegations for the purpose of generating negative coverage as a pressure tactic;
• Regulatory abuse: Filing frivolous, vexatious, or bad-faith complaints with consumer protection agencies, trade authorities, or regulatory bodies for the purpose of harassment rather than legitimate dispute resolution.

Premiere Peau's response to coordinated campaigns:

• Immediate and permanent termination of the customer relationship, including cancellation of pending orders and refusal of all future orders;
• Comprehensive preservation of all evidence (communications, social media posts, review histories, IP addresses, account data, third-party reports) for litigation purposes;
• Formal cease-and-desist notice through legal counsel;
• Filing of criminal complaints for defamation (Article 29 of the French Press Law of 1881), harassment (Article 222-33-2-2 of the French Penal Code), and any other applicable offences;
• Civil action for damages, including compensation for loss of revenue, reputational harm, legal costs, and any costs incurred in mitigating the effects of the campaign;
• Reporting to platform abuse teams, fraud prevention networks, and law enforcement as appropriate;
• Pursuit of injunctive relief (including emergency court orders) to compel removal of defamatory content.

SECTION 23 - PHYSICAL THREATS, INTIMIDATION AND INTERFERENCE WITH BUSINESS PREMISES

By placing an order, you agree that your relationship with Premiere Peau is strictly commercial and digital in nature. Any conduct that extends beyond legitimate customer service communication into the physical domain constitutes a serious breach of these Terms and may constitute criminal conduct under French and international law.

Without limitation, the following is strictly prohibited and will result in immediate legal action:

• Sending threatening, intimidating, disturbing, offensive, hazardous, or unsolicited objects or materials to any Premiere Peau address, warehouse, office, retail location, or to the personal address of any employee, maker, partner, or their family members, by post, courier, or any other means;
• Appearing uninvited at, or attempting to enter, any Premiere Peau warehouse, office, production facility, retail location, pop-up event, or the private residence of any employee, maker, partner, or their family members;
• Engaging in any form of physical intimidation, stalking, surveillance, or threatening behaviour directed at Premiere Peau's premises or personnel, whether in person, by post, by telephone, or through third parties;
• Making threats of a supernatural, occult, religious, or ritualistic nature intended to intimidate, frighten, coerce, or psychologically harm Premiere Peau's personnel, or performing or claiming to perform any act (at or directed toward business premises or personnel) intended to create fear, distress, or a hostile environment;
• Contacting, visiting, or harassing the family members (including parents, grandparents, siblings, children, or extended family) of any Premiere Peau employee, founder, maker, or partner in connection with a commercial dispute;
• Publishing or threatening to publish the personal addresses, phone numbers, or other private information of any Premiere Peau employee, founder, maker, partner, or their family members (doxxing).

Any conduct described above will result in:

• Immediate filing of a criminal complaint with French law enforcement and/or the relevant authorities in the perpetrator's jurisdiction;
• Application for emergency protective orders (ordonnance de protection) and restraining orders;
• Civil action for damages, including compensation for psychological harm, security costs, operational disruption, and legal expenses;
• Permanent ban from all Premiere Peau services, stores, events, and platforms;
• Full cooperation with postal services, law enforcement, and international authorities for investigation and prosecution;
• Reporting to Interpol and relevant international law enforcement agencies where cross-border conduct is involved.

For the avoidance of doubt: sending any physical object to any Premiere Peau address or to the personal address of any associated individual as an act of retaliation, intimidation, protest, or harassment - regardless of the nature of the object - will be treated as a criminal matter and prosecuted to the fullest extent of the law.

SECTION 24 - ABUSE AND FRAUD PREVENTION

Premiere Peau reserves the right to refuse service, cancel orders, or terminate accounts of any customer who, in our sole determination:

• Engages in a pattern of serial returns, repeated damage claims, or frequent chargebacks;
• Places orders from flagged IP addresses, uses multiple accounts, or uses disposable email addresses;
• Provides false or misleading information at checkout;
• Engages in any behaviour described in the No-Response Policy, Section 22, or Section 23 above;
• Attempts to exploit promotional codes, referral programs, or pricing errors;
• Has been flagged by fraud detection networks or payment processors.

Accounts flagged for abuse or fraud may be permanently blacklisted without notice. This does not limit any other remedies available to us under applicable law.

SECTION 25 - SEVERABILITY

If any provision of these Terms is held to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

SECTION 26 - WAIVER

The failure of Premiere Peau to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Premiere Peau.

SECTION 27 - ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, and Shipping, Delivery & Claims Policy, constitute the entire agreement between you and Premiere Peau and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and Premiere Peau.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 28 - ASSIGNMENT

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, corporate restructuring, or sale of assets.

SECTION 29 - GOVERNING LAW AND JURISDICTION

These Terms of Service and all disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of France, without regard to conflict of law principles.

For non-consumer disputes: Any dispute shall be submitted to the exclusive jurisdiction of the competent courts of Lisieux, France (Tribunal Judiciaire de Lisieux).

For EU consumer disputes: Nothing in these Terms affects your rights under mandatory consumer protection laws in your country of residence. EU consumers may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr. However, Premiere Peau is not obligated to participate in alternative dispute resolution proceedings before a consumer arbitration body.

For US consumer disputes: To the maximum extent permitted by applicable law, any dispute shall be resolved exclusively in the courts of France. You expressly waive any objection to jurisdiction or venue in such courts. Nothing in this clause prevents Premiere Peau from seeking injunctive or other equitable relief in any court of competent jurisdiction.

SECTION 30 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Premiere Peau
Email: contact@premierepeau.com
Website: premierepeau.com

For returns and claims, the designated return address is:
SAS DAT CLIENT PREMIEREPEAU RETOUR
1 Rue Jules Valles
95670 Marly-la-Ville
France

 

SCTA POLICY

https://komoju.com/scta/a3nqq0jgjjyi2epymcy0x45b0

 

premierepeau.com